For issues with either registering at the wrong school or with the incorrect role. This procedure should be used if the user has already created a Navigator for Admins login and does not use Clever or ClassLink to access their account.

1. Have a District Administrator log in and navigate to the District/School user is attached to.

2. If the user is a District Level user, remove them from the District Management page by clicking the checkbox next to the user's name and click ‘Remove Access’ from the table toolbar.

3. If the user is a Local Admin or Educator, navigate to the school(s) they are attached to and click the checkbox by their name and then click on ‘Remove Access’ from the toolbar.

4. Once the user is removed, they can then log back in and they will see the ‘New Organization’ page. They will need to paste the registration link and click the OK button.

5. Select the organization they need to be tied to. If they select District Level, that will automatically select Access Level of District Admin.

6. If they select a school, they will have the option to select Local Admin or Educator as an Access Level.

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