If a student has forgotten their username or password, educators have tools within their Navigator for Admin account to help.
How to Find Student Usernames
Login to Navigator for Admins
Select Organize Students and Groups on the left-hand menu
Select Student List
Filter for the Student Name (Do not select the student)
The username is located in the center column of the student list table
Double click the username to copy or download the student list as a CSV file
How to Generate a Temporary Password for a Student Account
Note: The following steps are only applicable if your school uses manual registration. If Clever or ClassLink is used, please contact your school's SSO administrator.
Login to Navigator for Admins
Select Organize Students and Groups on the left-hand menu
Select Student List
Filter for the Student Name and select the student
Select the Student's Name
Select the Generate Password button in the top right of the general section
Provide the randomly generated password to the student for login
After login, the student will be prompted to create a new password
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